Casino Guru complaints team sees record-breaking player return

Casino Guru complaints team sees record-breaking player return

Casino Guru’s Complaints Resolution Center saw a record-breaking $915,000 returned to unfairly treated players worldwide.

Casino Guru’s Complaints Resolution Center saw a record-breaking $915,000 returned to unfairly treated players worldwide.

Throughout May, the team received 822 and resolved 265 complaints, spending a total of 1,114 hours on the cases which marked a new record for the company. 

“Speaking for the whole complaints team, it just feels amazing to see the amount of trust the players place into our hands,” commented Petronela Kontos, Complaints Team Lead.

“The Complaints Resolution Center was launched a little less than three years ago, and as of this very moment, we can proudly call ourselves the leaders of the segment. 

“Of course, as is the case with all other Casino Guru projects, we are continuously working on new improvements so that we can continue to make playing as frictionless as possible.”

With the number of players mistreated by casinos turning to Casino Guru for help increasing on a monthly basis, in comparison with May 2021, the number of published complaints a year later has almost doubled from 452 to 822. 

“We will always resolve players’ complaints free of charge,” added Kontos. “That’s something we are very adamant about. And the fact that we constantly need to hire new help to keep resolving all of the complaints only shows one thing: that Casino Guru is fully determined to invest into projects like ours – projects that make gambling better and safer. 

“I even dare to say that all of us here at Casino Guru are proud of the impact we’re constantly leaving behind.”

With a total of 1,113 complaints solved since the beginning of the year, Casino Guru has seen a total of $2,952,404 be returned to players. 

Author: Ava Harvey